Job Title: Aftersales Service Coordinator
Department: Motor Department
Reports To: Motor Director
Job Summary
Responsible for coordinating after-sales activities, responding to customer and dealer inquiries, and facilitating the timely resolution of technical, maintenance, and spare parts-related issues to enhance customer satisfaction and service delivery.
Key Duties and Responsibilities
- Receive, record, and coordinate the resolution of customer and dealer inquiries, complaints, and after-sales service requests.
- Coordinate technical support, troubleshooting, maintenance, and repair requests with the relevant technical teams.
- Follow up on spare parts inquiries, availability, orders, and delivery with the departments concerned.
- Maintain regular communication with dealers and direct customers regarding service updates and issue resolution.
- Monitor pending after-sales cases and ensure timely follow-up and resolution.
- Maintain accurate customer service records and prepare periodic activity reports.
- Collect customer feedback and identify recurring service issues for management attention.
- Perform other related duties as assigned by the line manager.
Qualifications and Experience
Education: Bachelor’s degree in mechanical engineering, Automotive Engineering, Business Administration, Marketing, or a related field.
Experience: Minimum of 4 years of relevant experience in aftersales operations, customer service, vehicle maintenance, or spare parts management.
Competencies:
- Good understanding of vehicle servicing, technical support, and spare parts operations.
- Experience with three-wheelers, particularly Bajaj vehicles, is strongly preferred.
- Strong customer service, communication, and coordination skills.
- Good follow-up, problem-solving, and organizational abilities.
- Ability to manage multiple customer inquiries and service requests.
- Proficiency in MS Office and service documentation.