IT Officer
Job Purpose
The IT Officer is responsible for providing reliable technical support to employees, maintaining the organization's IT infrastructure and systems, troubleshooting hardware and software problems, and ensuring the availability, security, and efficient operation of IT services.
Responsibilities
· Provide day-to-day technical support to employees for hardware, software, network, and system-related issues.
· Diagnose and resolve computer, printer, scanner, and other IT equipment problems.
· Install, configure, and maintain computers, operating systems, applications, and peripheral devices.
· Create, configure, and manage user accounts and access rights as authorized.
· Respond to IT support requests and ensure timely resolution of reported issues.
· Provide technical assistance and guidance to users on IT systems and applications.
· Monitor and maintain the company's LAN, Wi-Fi, internet, and other network services.
· Troubleshoot network connectivity and performance issues.
· Implement and follow company IT security policies and procedures.
· Support regular data backup and recovery procedures.
· Ensure user accounts and access permissions are properly controlled.
Qualifications
· Bachelor’s degree in computer science or a related field from a recognized university.
· 2–6 years of relevant work experience.